Frequently Asked Questions

Are all your products made of Sterling Silver?

The vast majority of our jewellery range is made of sterling silver and hallmarked with “925” or “92.5”. 

We also offer jewellery which is made with nickel-free Alloys and plated with Sterling Silver or Silver. If next to "Metals:" the term "Alloy (nickel free) appears, it means that this item is not sterling silver.

Do you deliver Australia wide?

Yes, we deliver to any address within Australia via Australia Post.

Do you deliver overseas?

Yes, we deliver to other countries with Australia Post.

Can I track my order once it has been sent?

Yes, as soon as your order is dispatched you will receive an email containing your order tracking number.

How long will it take to receive my order?

Julmar 4 Her aims to get your order out to you as quickly as possible. We aim to dispatch your order on the same day as your order is received whenever possible, Monday – Friday.  Orders received over the weekend will be dispatched the next business day.  We also will not make an item available for sale unless it is physically present within our own warehouse. We do not accept backorders on any items.


Delivery times depend on the Australia Post Express parcel post schedule and the Australia Post international post schedule.

Do I need to create an account at Julmar 4 Her to place an order?

No. You can place your order as a Guest.

How can I create an account at Julmar 4 Her?

You can click on ‘log in’ at the top of the screen and select the “Create Account’ button or if placing an order at the time, then at the end of the checkout process you will have the option of creating an account.

How can I return an item to you?

Please see our Return Policy

How long does it take to receive a refund?

Please see our Refunds Policy

Is it safe to use my credit card on Julmar 4 Her website?

Yes! We at Julmar 4 Her understand that the safety of your personal information is extremely important to you. As such, we use PayPal as our payment gateway for all transactions and you do not need to have a PayPal account to purchase at our checkout, you can go through the payment process as a Guest and pay via your credit card if you choose.

What are cookies? Do I need to enable them?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computers hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on our site. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to access your account information be sure to log out before leaving your computer unattended. You can log out by clicking on the “logout” link at the top of the page.